Simplified, Higher Productivity Interviewing
The Start Window shown here displays at the interviewing station before each call attempt. It shows the call history for the sample record to be dialed next. For each study, supervisors can give interviewers the options to retrieve records from the database, transfer records to other interviewers, or review the callback queue. Rapid Dial is being used here. Interviewers simply press hot keys to automatically record dispositions for answering machine, busy, disconnect, fax/modem, or no answers call attempts.
WinCati lets you provide interviewers with everything they need to know to conduct an interview, including question-specific help. WinCati also lets you customize questions by inserting information respondents provide earlier in the interview or any information about the respondent that is contained in the sample database.
WinCati Call Disposition screen shows interviewers dispositions that are appropriate for the point where the interview is terminated. WinCati automatically records dispositions for disqualifications, full quotas and completes. To assist interviewers in scheduling callbacks, WinCati’s Schedule Callback screen displays the calling dates, days and times for the study, provides a calendar and automatically adjusts the respondent’s time to that of your call center. WinCati Continue/Logoff lets interviewers record messages that can pass along important information about call attempts to interviewers or supervisors.
You can monitor which interviewers are interviewing at which stations by displaying the Log On Status Window from the supervisor station. You can use our built-in Super View feature to conduct on-screen monitoring of interviews in progress. Super View also lets you rate interviewers using your own rating scales and criteria. WinCati’s Supervisor application lets you run interviewer productivity and ratings reports to evaluate and compare interviewers’ performance.