Higher Productivity Interviews, Lower Costs

WinCati’s core capabilities and optional add-ons make interviewers more productive and decrease your cost per complete.

WinCati’s auto dialing eliminates wrong numbers and speeds the dialing process.  WinCati’s callback management and disposition recording capabilities let interviewers handle administrative tasks swiftly.  WinCati’s interviewer productivity reports show supervisors which interviewers can improve their performance.  WinCati’s Super View feature lets supervisors visually monitor interviewers’ screens while interviewing is in progress. Supervisors can then rate interviewers’ performance using your own criteria and they can run reports of average ratings. Supervisors can review this report along with the interviewer productivity report when comparing interviewers.

WinCati’s features build on these core capabilities to provide measurable cost savings project after project.  WinCati’s Rapid Dial goes beyond auto dialing’s capabilities to quickly record dispositions such as no answers, busy and answering machines.  Rapid Dial can result in 10-20% productivity gains.