Interviewing Simplified

When interviewers log on, a list of the studies you have assigned to them appears and they select the appropriate study. The first sample record to attempt then automatically displays.

“WinCati is interview-friendly, providing interviewers with easy access to all the information they need. And, technical support is very helpful; they respond quickly and knowledgeably so our interviewing isn’t delayed.”

Christine Johnson
Oklahoma State University

Before dialing, interviewers can review complete information for a sample record, including contact information, the history of call attempts, and any interviewer or supervisor notes attached to the record. If the interviewing PCs are equipped with modems, the PC can dial the number; otherwise the interviewers dial. If you use Rapid Dial, the system will dial and record dispositions automatically.

You can require that your interviewers always dial the number given to them, or you can allow them the flexibility to display a list of alternative records to dial (including callbacks waiting). You also can give interviewers the option to retrieve specific records from the sample database, for example when fielding studies that receive in-bound calls.

The Start Window shown here displays at the interviewing station before each call attempt. It shows the call history for the sample record to be dialed next. For each study, supervisors can give interviewers the options to retrieve records from the database, transfer records to other interviewers, or review the callback queue. Rapid Dial is being used here. Interviewers simply press hot keys to automatically record dispositions for answering machine, busy, disconnect, fax/modem, or no answers call attempts.

Simple Interview Administration

Interviewers conduct an interview by reading questions and entering responses using the keyboard or mouse.  Minimal training is required.  Skips, branches, randomizations, and splits are followed automatically.

With the sound option, open-ends are automatically recorded and sound bytes play at the appropriate times. You can allow interviewers to back up at any point in an interview or only to certain questions. Interviewers can terminate an interview at any time and terminated interviews can be restarted where they came to an end.
Results and call dispositions are stored at the end of each attempt. Interviewers are then given the option to continue with the next call, log off, or switch to another study. If they continue, the next sample record to dial automatically displays. To switch to another study, interviewers select from the list of their assigned studies and begin interviewing on that study within seconds.

Interview Monitoring

You can monitor which interviewers are interviewing at which stations by displaying the Log On Status Window from the supervisor station. And you can use our Super View feature to conduct on-screen monitoring of interviews in progress. Super View also lets you rate interviewers on your own rating scale using your own criteria. And you can run ratings reports to review and compare interviewers’ performance.