From LoveStats, a Blog by Annie Pettit, April 1, 2010
From LoveStats, a Blog by Annie Pettit, April 1, 2010
The Power of “No”
In this post, Brett Jarvis of Sawtooth Technologies claims that, although the customer is always right, we can help our customers be more right and we’re really doing our jobs if we get them to help their customers be more right. A powerful tool in this effort is knowing when to tell customers “No,” and perhaps more importantly, to teach them when to say “No” themselves.
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